AI and automation
Turning everyday processes into intelligent, connected workflows.
AI isn’t the future — it’s the new operating layer of modern business. But AI is only as effective as the systems, data, and processes it integrates with. At Buildwise TechWorks, our AI and automation offering focuses on the practical building blocks that bring intelligence into your operations in a structured, compliant, and business-aligned way.
Our approach combines Microsoft’s AI capabilities, out-of-the-box automation tools, and external ecosystem integrations to create a unified, intelligent environment where your processes work together — and work smarter.
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Process Automation Across the Business
We identify and automate high-volume, repetitive processes across functions such as:
Operational finance (approvals, reconciliations, reporting)
Sales & CRM (lead management, follow-ups, customer journeys)
Web & service workflows (customer requests, forms, onboarding)
Internal support functions (HR queries, IT service requests)
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(Offering planned but not available immediately)
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Automation is delivered through tools like Power Automate, Logic Apps, and integration-first architectures that connect internal and external systems.
2
Out-of-the-Box Solutions to Accelerate Value
Your business doesn’t need to reinvent everything. Microsoft’s ecosystem offers ready-to-use components that provide fast, reliable automation foundations:
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Office 365 automations (forms, approvals, document routing)
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Marketplace connectors (for CRM, ERP, finance, HR, and industry systems)
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API-based integrations (connecting your custom or legacy apps to modern workflows)
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Data management tools like Dataverse to unify business data into one intelligent layer
These building blocks reduce cost, shorten deployment timelines, and ensure scalability.
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(Offering planned but not available immediately)
3
Data as the AI Foundation
Intelligent automation depends on clean, structured data.
We leverage:
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Dataverse for unified, governed business data
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Power BI for analytics, reporting, and insight automation
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Data pipelines to connect systems to the AI layer
This creates a single source of truth that AI can work with — accurate, accessible, and governed.
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(Offering planned but not available immediately)
4
Bespoke Copilot Solutions
We design business-specific AI assistants using Microsoft Copilot Studio:
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internal knowledge copilots for policies, SOPs, and training
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customer-facing copilots for sales, support, and onboarding
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operational copilots for finance, HR, or compliance processes
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role-specific copilots that surface the right information at the right time
These are not generic chatbots. They are knowledge-layered AI agents powered by curated business content, workflows, and security permissions — fully aligned to your organisational context.
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(Offering planned but not available immediately)